Client Success Associate

Job overview

The Client Success Associate role is onsite in downtown Chicago, IL, and pays $25 per hour, plus eligibility for bonus and benefits. Arrive Logistics describes itself as a transportation and technology company in North America; the next Chicago cohort starts in January 2027. The associate manages daily operations for existing and new client accounts, coordinating load building, appointments, shipment tracking, updates, and load closeout. The role contributes to operational execution and customer service by communicating proactively with customers and carrier representatives and working across teams to resolve shipment issues.

What you'll do

• Manage the load board, including load building, scheduling, tracking, reviewing available loads, and closing out loads
• build loads accurately and on time
• obtain pickup and delivery appointments
• communicate with carrier representatives and customer contacts about rescheduling and tracking
• proactively notify customers of delays
• work with business development and carrier counterparts to address issues and prioritize exceptions.

What we're looking for

Skills & competencies

client success associate

logistics operations

load building

shipment tracking

customer communication

carrier coordination

chicago il

arrive logistics

$25 per hour

january 2027 cohort

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life, disability, and supplemental coverage
• matching 401(k)
• paid holidays, vacation time, and wellness days
• 100% paid parental leave
• relocation assistance
• employee assistance program.

Why this role

The posting states a $25 hourly rate plus bonus eligibility and benefits. It also lists paid holidays, vacation and wellness days, 100% paid parental leave, relocation assistance, and a matching 401(k).

About the employer

Arrive Logistics is hiring for this role. Industry: Freight Transportation Arrangement. Sector: 48.