Customer Service Representative — Afternoon and Evening

Job overview

The Customer Service Representative role is onsite in Saratoga Springs, NY, and pays $20–$21 per hour plus commissions. The schedule is 1:30 p.m.–10:00 p.m., five days per week, including one weekend day. The representative assists customers with inquiries about storage facilities and campgrounds. The role supports a positive customer experience by answering inbound calls, explaining services and policies, resolving concerns, and maintaining accurate interaction records. It also supports sales-focused conversations with prospective and existing customers.

What you'll do

• Answer inbound customer calls
• identify customer needs and recommend appropriate services
• explain services, policies, and procedures
• resolve concerns and escalate complex issues when appropriate
• maintain accurate interaction and follow-up records
• collaborate with team members to improve customer experience
• support customer-service and sales-focused conversations
• handle confidential information with discretion.

What we're looking for

Skills & competencies

customer service representative

saratoga springs ny

onsite

afternoon and evening

1:30 pm–10:00 pm

one weekend day

inbound calls

customer support

storage facilities

campgrounds

sales conversations

$20–$21/hour plus commissions

redshift recruiting

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company matching
• paid time off
• flexible schedule
• paid on-the-job training
• referral program
• monthly performance-based incentives
• commission earning potential.

Why this role

The posting lists medical, dental, and vision insurance, 401(k) with company matching, paid time off, flexible schedule, paid training, referral program, performance-based incentives, and commission earning potential. Spanish bilingual skills and inbound phone sales experience are preferred.

About the employer

redShift Recruiting, LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.