Patient Services Representative

Job overview

The Patient Services Representative role is hybrid, combining remote and in-office work in Little Rock, AR. Compensation is not specified. Alleviant Integrated Mental Health works to make mental healthcare easier to access through innovative treatment options and compassionate care. This representative helps patients navigate access to care by handling calls, scheduling appointments, answering general questions, and connecting callers with the appropriate team. Accurate records and coordination with scheduling, clinical, and administrative teams help patients receive timely assistance.

What you'll do

• Answer incoming patient calls
• schedule, reschedule, and confirm appointments
• answer general questions about clinics, services, and scheduling
• connect patients with appropriate team members
• document interactions in the electronic health record
• coordinate with scheduling, clinical, and administrative teams
• help resolve patient concerns
• manage a high volume of calls.

What we're looking for

Skills & competencies

patient services representative

little rock ar

alleviant health centers

full-time

hybrid

mental healthcare

patient calls

appointment scheduling

electronic health records

customer service

call center experience preferred

Work arrangement

• Weekend coverage required

Why this role

Hybrid work arrangement; previous healthcare, medical scheduling, customer service, or call center experience is preferred but not required.

About the employer

Alleviant Health Centers is hiring for this role. Industry: Offices of Mental Health Practitioners (except Physicians). Sector: 62.