Front Office Lead

Job overview

The Front Office Lead role is an onsite, full-time position in Dunkirk, MD. Compensation is $25 per hour. The Centers for Advanced Orthopaedics is a physician-owned orthopaedics practice with locations across Maryland, Northern Virginia, and the District of Columbia. The lead mentors front office staff and supports consistent workflows, patient communications, and administrative processes. The role helps the practice provide effective patient support by coordinating front-office activity, maintaining accurate records, and assisting staff with questions and training.

What you'll do

• Support and manage front-office workflows
• oversee call queue traffic and reporting
• communicate professionally with patients, visitors, physicians, vendors, and staff
• answer staff questions and provide training
• ensure forms and consent documents are administered and entered correctly
• handle patient requests
• update records
• maintain vendor and customer records and invoice documentation
• support claim documentation, chart audits, data entry, and quality-improvement analysis.

What we're looking for

Skills & competencies

front office lead

healthcare administration

orthopaedics

full-time

dunkirk md

centers for advanced orthopaedics

patient communications

staff training

call queue

medical records

$25/hr

Work arrangement

• Weekend coverage required

Why this role

Mentors and oversees front office administrative and clerical staff under the general supervision of the Front Office Manager.

About the employer

The Centers for Advanced Orthopaedics LL is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.