Crisis Responder, Swing or Overnight Shift

Job overview

The Crisis Responder, Swing or Overnight Shift role is an onsite position at the Boise, ID call center, paying $19.45–$20.31 per hour, plus a 20% differential for hours worked between midnight and 8:00 a.m. Part-time and full-time options are available. Idaho Crisis & Suicide Hotline provides confidential crisis support to Idahoans across the state. The responder provides frontline telephone support to people experiencing behavioral health crises. Through risk assessment, de-escalation, safety planning, referrals, and follow-up, the role helps callers identify immediate support and connect with appropriate community resources.

What you'll do

• Answer incoming calls promptly
• conduct telephonic crisis assessments
• provide crisis intervention and de-escalation
• develop safety plans and facilitate referrals
• arrange active rescue and dispatch of emergency medical services or law enforcement when necessary
• document interactions and interventions
• collaborate with shift supervisors, team members, and community partners
• provide follow-up as directed
• maintain confidentiality and participate in training and clinical supervision.

What we're looking for

Skills & competencies

crisis responder

boise id

jannus

idaho crisis & suicide hotline

swing shift

overnight shift

behavioral health

crisis intervention

safety planning

$19.45–$20.31/hr

20% overnight differential

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits package begins at 20 hours per week
• flexible schedule
• up to four weeks of vacation and four weeks of sick time annually for full-time employees, prorated by FTE
• 14 paid holidays
• retirement contribution match after one year
• medical, dental, vision, and life insurance
• employee assistance program.

Why this role

Available shifts are swing, 3:00 p.m.–12:00 a.m., and overnight, 11:00 p.m.–6:00 a.m. The posting requires Idaho residency and three weeks of weekday training, Monday–Friday, 9:00 a.m.–5:00 p.m.

About the employer

Jannus Inc is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.