Customer Service Representative — Forward Energy

Job overview

The Customer Service Representative works onsite at Forward Energy’s Oscoda, Michigan office. Compensation is not specified. Forward Energy is Forward Corporation’s home-heating business, supporting customers with propane and home-heating needs. The representative handles customer questions and orders, processes payments, and maintains accurate account information. Professional, timely service and administrative support help the team manage daily customer operations.

What you'll do

• Answer customer inquiries by phone and in person
• process home-heating and propane orders
• accept payments and assist with account questions
• resolve customer concerns
• maintain customer records in company systems
• perform filing, data entry, and other assigned administrative duties
• collaborate with team members.

What we're looking for

Skills & competencies

customer service representative

forward energy

oscoda mi

forward corporation

full-time

propane orders

home heating

customer accounts

payment processing

data entry

microsoft outlook word excel

Work arrangement

• Weekend coverage required

Why this role

Part of a fifth-generation, family-owned Michigan company with a century of operating history.

About the employer

FORWARD CORPORATION is hiring for this role. Industry: Unclassified (placeholder). Sector: 99.