Patient Experience Liaison

Job overview

The Patient Experience Liaison role is onsite in Titusville, FL, with a Monday–Friday schedule from 3:00 PM to 11:30 PM and 40 hours per week. Compensation is not specified. The role supports Parrish Medical Center’s Patient Experience department and works within assigned patient-care areas. The liaison welcomes and orients patients and visitors, rounds to identify and address service needs, and helps communicate next steps. By coordinating with the clinical care team and other support staff, the role helps resolve concerns and improve the patient and visitor experience.

What you'll do

• Welcome and orient patients and visitors to the liaison role, room, and patient rights and responsibilities
• round and document service needs and concerns
• communicate status and next steps
• respond to call lights
• coordinate with clinical care team and mobility technicians
• engage patients and visitors to ease anxiety and answer questions
• facilitate resolution of cleanliness and nutrition concerns
• coordinate with security regarding patient belongings
• serve as ADA Coordinator for auxiliary aids
• comply with National Patient Safety Goals and work-area safety procedures.

What we're looking for

Skills & competencies

patient experience liaison

parrish medical center

titusville fl

patient experience

patient and visitor support

care team coordination

patient rounding

call lights

ada coordinator

monday–friday

3:00 pm–11:30 pm

day-one benefits

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 403(b) retirement program
• tuition reimbursement and educational assistance
• EAP, flexible spending, accident, critical, and other applicable benefits
• 152 personal leave bank hours accrued annually.

Why this role

Full-time benefits begin on day one. Requires a high school diploma or GED and one to two years of customer service experience. BCLS through the American Heart Association must be obtained within six months of hire; H.E.A.R.T. training and competency are required within 90 days.

About the employer

Parrish Medical Center is hiring for this role. Industry: General Medical and Surgical Hospitals. Sector: 62.