IT Site Support Manager

Job overview

The IT Site Support Manager role is onsite in Chicago, IL. Compensation is not specified. The role supports fairlife, a Chicago-based nutrition company that makes dairy and nutrition products. This people-leadership role oversees first- and second-level on-site IT support, building consistent service delivery across fairlife locations. It aligns local support with enterprise platforms, security requirements, and change controls while helping sites maintain reliable technology operations.

What you'll do

• Hire, onboard, coach, and retain site IT staff
• set goals and service standards
• oversee support queues and service levels
• standardize support procedures
• ensure compliance with enterprise change, access, and security standards
• plan site projects
• partner with site leaders, Facilities, and central IT teams
• report service metrics
• maintain asset accuracy and documentation
• lead root-cause reviews
• manage approved local vendor relationships
• support budgeting, procurement, business continuity, and disaster recovery planning.

What we're looking for

Skills & competencies

it site support manager

it support

people leadership

end-user support

service delivery

incident management

it operations

security standards

chicago il

fairlife

multi-site support

Work arrangement

• Weekend coverage required

Benefits & perks

• Comprehensive benefits and wellbeing resources designed to support employees physically, emotionally, socially, and financially.

Why this role

The posting requires five or more years in IT support or operations, including two or more years leading people, and experience with on-site or multi-site support. It mentions building coverage models that may include shifts, on-call, and multi-site travel.

About the employer

fairlife is hiring for this role. Industry: Fluid Milk Manufacturing. Sector: 31.