Guest Engagement Specialist

Job overview

Guest Engagement Specialist at Great Wolf Lodge in Traverse City, MI. This is a full-time, onsite position with a pay rate of $16.25/hr. Great Wolf Lodge is a family entertainment resort. This role creates an exciting atmosphere for kids with hands-on, unforgettable experiences, leading the lodge's kids' activities and entertainment.

What you'll do

• Personally interact with Great Wolf Lodge guests.
• Perform child-friendly promotional activities on-site and in the community.
• Represent Great Wolf Lodge positively.
• Perform all branded experiences consistently.
• Perform high energy brand events/experiences including Storytime, Dance Party, Yoga, Arts and Crafts, Master Magi Ceremony.
• Interact with families while leading different hands-on activities.
• Perform character appearance duties.
• Act as a Guide for characters.
• Responsible for character costume operations.
• Commit to scheduled character opportunities.
• All character and guide duties are interchangeable.
• Participate in seasonal event activities.
• Learn new programming.
• Act as though you are on stage at all times.
• Perform and/or provide support to community appearances.
• Assist Entertainment team with inventory.
• Maintain a safe, clean, and professional environment.

What we're looking for

Education

Some High School education or equivalent

Experience

Comfortable speaking, dancing, and performing in front of large groups of people multiple times a day.

Skills & competencies

guest engagement

specialist

full time

onsite

traverse city mi

$16.25+/hr

customer service

great wolf lodge

hospitality

events

activities

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, Vision, HSA, 401K with match, PTO, Parental Leave

About the employer

Great Wolf Lodge is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.