Director of Operations

Job overview

The Director of Operations works onsite in Ontario, CA. Compensation is not specified. The role leads operations at CTK USA's 250,000-square-foot fulfillment center, which serves three business units across two shifts. The director oversees frontline workforce performance, customer service, safety, and operating costs while developing managers and improving fulfillment processes. The position supports reliable service and profitability through workforce planning, KPI management, customer relationships, process improvement, and compliance.

What you'll do

• Oversee daily fulfillment center operations across three business units and two shifts
• lead three Operations Managers and a Facility Services Manager
• oversee workforce planning and productivity for approximately 100 employees
• manage productivity, labor costs, efficiency, order and inventory accuracy, budgets, and customer SLAs
• address 3PL customer issues and maintain customer relationships
• identify opportunities to expand customer operations
• improve processes using WMS capabilities, automation, robotics, and Lean Six Sigma
• oversee warehouse safety, compliance, SOPs, and safety training.

What we're looking for

Skills & competencies

director of operations

ctk usa

ontario ca

full-time

onsite

fulfillment center

warehouse operations

frontline leadership

workforce planning

customer slas

process improvement

warehouse safety

Work arrangement

• Weekend coverage required

Why this role

Leads a 250,000-square-foot fulfillment center with approximately 100 employees and a multilingual frontline workforce.

About the employer

CTK USA INC is hiring for this role. Industry: Freight Transportation Arrangement. Sector: 48.