Front Office Manager

Job overview

The Front Office Manager role is onsite in Las Vegas, NV, with compensation of $75,000 per year. The manager oversees front desk, PBX, night audit, transportation, concierge, and room control operations at a resort. The manager leads guest-facing teams and daily operations to deliver consistent service, resolve guest concerns, and support resort performance. The role coordinates with other departments to create smooth arrivals and a positive guest experience.

What you'll do

• Hire, train, coach, schedule, and mentor front office staff
• oversee guest-facing department operations and service and safety standards
• anticipate guest needs and resolve escalations
• monitor room status, occupancy forecasts, cash handling, reports, and guest feedback
• collaborate with housekeeping, vendors, suppliers, and resort departments
• manage payroll, scheduling, group and VIP communications, reports, and documentation
• hold team meetings and maintain emergency and safety training
• support other teams during high-demand periods.

What we're looking for

Skills & competencies

front office manager

resort operations

guest services

front desk

night audit

concierge

las vegas nv

vacatia

$75,000/year

full-time

team leadership

weekend work

evening availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible schedule
• leadership development and internal advancement opportunities.

Why this role

Requires ability to work evenings, Fridays, Saturdays, Sundays, and holidays; 3+ years of front office management experience required, with resort or timeshare experience preferred.

About the employer

Vacatia is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.