Guest Service Representative — Hotel Front Desk

Job overview

The Guest Service Representative role is onsite in Tempe, AZ. Compensation is not specified. The role supports hotel front-desk operations under Mid-Continent Hospitality standards. The representative helps guests throughout their stay by managing arrivals, departures, reservations, inquiries, and account settlement. Courteous, accurate service and coordination with hotel colleagues contribute to efficient operations and a positive guest experience.

What you'll do

• Greet and register guests
• make and modify reservations
• handle check-ins and check-outs and settle guest accounts
• operate the telephone switchboard and front-desk computer system
• respond to requests for information, mail, and messages
• answer questions about hotel services, facilities, and local options
• follow hotel policies, credit policies, and emergency procedures.

What we're looking for

Skills & competencies

guest service representative

tempe az

esta hospitality

hotel front desk

guest registration

reservations

check-in and check-out

guest inquiries

telephone switchboard

customer service

high school diploma required

hotel operations

Work arrangement

• Weekend coverage required

Why this role

High school diploma or equivalent required; college coursework and hotel experience are helpful.

About the employer

ESTA Hospitality LLC is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.