Hotel Front Office Supervisor — Boulan Hotel

Job overview

The Hotel Front Office Supervisor — Boulan Hotel role is onsite in Miami Beach, FL. Compensation is not specified. The supervisor supports Boulan Hotel’s front desk and guest services, with a focus on attentive service and hotel profitability. The supervisor oversees front desk operations during guest check-in, checkout, and stays, while supporting staff and maintaining accurate shift procedures. The role helps deliver efficient guest service and consistent hotel operations.

What you'll do

• Greet, check in, and check out guests
• assist with scheduling, hiring, and training front desk employees as needed
• monitor, coach, and evaluate guest service representatives and night auditors
• answer guest questions
• take room reservations and quote rates
• follow cash-handling and credit policies
• operate front desk systems
• balance shift paperwork
• know rates, packages, promotions, restricted dates, and in-house groups
• understand emergency procedures and support coworkers.

What we're looking for

Skills & competencies

hotel front office supervisor

guest services

front desk

hotel operations

check-in

reservations

staff coaching

miami beach fl

boulan hotel

think hospitality

pm front office

2+ years front desk experience

Work arrangement

• Weekend coverage required

Why this role

The description identifies this as a PM front office supervisor role. Two or more years of front desk experience and basic proficiency with Microsoft Office and hotel property management systems are required. English and Spanish communication is preferred.

About the employer

Think Hospitality is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.