Customer Services Professional

Job overview

The Customer Services Professional role is in person in Cary, NC. Compensation is not specified. The position supports operational stabilization, backlog management, and administrative workflow completion during system integration and hypercare activities.

What you'll do

• Manage service notifications, tickets, and work items requiring manual intervention
• monitor and clear backlogs and aging queues
• resolve stalled or incomplete workflow items
• validate, reconcile, correct, and re-enter data during system transitions
• maintain documentation and case closure
• route work to appropriate teams
• and work across service management platforms using standardized procedures.

What we're looking for

Skills & competencies

customer services professional

service operations

ticket management

backlog management

workflow resolution

data validation

data reconciliation

administrative support

system integration

hypercare

cary nc

ampcus

Work arrangement

• Weekend coverage required

Why this role

The role combines service operations and ticket management with data validation, workflow resolution, and administrative support across multiple systems.

About the employer

Ampcus Incorporated is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.