Service Drive Manager

Job overview

The Service Drive Manager role is onsite in Riverside, CA; compensation is not specified. Moss Bros. Auto Group describes itself as a locally owned Southern California auto group with a long-standing commitment to customers and employees. The manager leads and coaches service advisors, monitors performance, and coordinates service-drive operations to support customer satisfaction and dealership results. The role also works with parts, technicians, and management to improve workflow, advisor development, and repair-order accuracy.

What you'll do

• Lead and coach service advisors
• monitor advisor KPIs
• ensure customer communication from check-in through vehicle delivery
• resolve customer concerns
• collaborate with parts and technician teams
• conduct daily huddles and weekly one-on-ones
• audit repair orders
• manage advisor schedules and coverage
• track performance and implement growth plans
• support incentive programs and comeback prevention
• maintain labor and service-protocol compliance.

What we're looking for

Skills & competencies

riverside ca

moss bros. auto group

service drive

service advisor leadership

dealership operations

customer experience

kpi monitoring

repair orders

workflow coordination

team coaching

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• life insurance
• 401(k)
• free Strayer University college courses
• paid vacation
• paid training
• paid sick leave
• employee vehicle purchase program.

Why this role

Benefits include free Strayer University college courses toward a four-year degree and an employee vehicle purchase program.

About the employer

Moss Bros. Auto Group is hiring for this role. Industry: New Car Dealers. Sector: 44.