Customer Relations Representative – State Farm Agent Team Member

Job overview

The Customer Relations Representative – State Farm Agent Team Member role is onsite in Aurora, IL. The posting lists a salary range of $40,000–$50,000 per year. The role supports Annie Kinsley’s State Farm agency by helping community members and strengthening customer experiences. The representative handles customer inquiries, resolves issues, maintains records, and assists with retention efforts. By coordinating with agency colleagues and anticipating customer needs, the role contributes to customer satisfaction and agency growth.

What you'll do

• Manage customer inquiries and resolve issues
• maintain and update customer records
• assist with customer retention strategies
• coordinate with other departments to support customer satisfaction.

What we're looking for

Skills & competencies

customer relations

customer service

insurance agency

customer retention

issue resolution

customer records

aurora il

state farm agent

$40k–$50k/year

spanish preferred

health insurance

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus
• flexible schedule
• health insurance
• opportunity for advancement
• paid time off
• training and development.

Why this role

Bilingual Spanish is preferred; the posting lists performance-based bonuses, flexible schedule, health insurance, advancement opportunities, paid time off, and training and development.

About the employer

Annie Kinsley - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.