Service Manager

Job overview

The Service Manager role is onsite in Windsor, CT, with salary of $115,000 or more per year. Fischer Technology manufactures coating-thickness measurement devices and provides installation, calibration, preventive maintenance, repair, and technical support for precision instruments. The manager leads a team of ten Field Service Engineers and a Service Administrator, coordinating service delivery and maintenance work. The role supports customer satisfaction and company growth by improving service quality, equipment reliability, operational efficiency, and service revenue.

What you'll do

• Lead and coach field service engineers and a service administrator
• schedule maintenance visits, repairs, and service requests
• develop maintenance strategies and procedures
• monitor performance and conduct evaluations
• ensure safety and regulatory compliance
• handle customer inquiries and escalations
• maintain service records
• coordinate with logistics, procurement, and technical support
• manage budgets and resources
• support service revenue growth.

What we're looking for

Skills & competencies

service manager

windsor ct

fischer technology

full-time

field service

team leadership

maintenance coordination

precision instruments

customer support

service operations

service revenue

$115k+

medical benefits

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical insurance with 85% of premiums paid by the company, company-funded HSA contributions, dental and vision insurance, company-paid life and AD&D insurance, long-term disability, 401(k) with a 4% company Safe Harbor contribution, PTO, and company holidays.

Why this role

Leads a team of ten Field Service Engineers and a Service Administrator supporting customers across North America.

About the employer

Fischer Technology Inc is hiring for this role. Industry: Other Measuring and Controlling Device Manufacturing. Sector: 33.