Bilingual Supervisor, Flood Relief Call Center

Job overview

The Bilingual Supervisor, Flood Relief Call Center role is onsite in Wichita, KS, with compensation of $48,000–$52,000 per year. MCI provides customer experience and business process outsourcing services, and this position supports its Flood Support project under a U.S. federal contract. The supervisor leads daily project operations, manages staffing and schedules, monitors performance, and supports compliance with federal guidelines and protocols. The role also coaches team members and coordinates with stakeholders to help the project deliver effective support to affected communities.

What you'll do

• Oversee daily Flood Support project operations
• set goals and monitor team performance
• manage attendance and schedules
• address performance concerns and provide feedback
• communicate with team members and stakeholders
• uphold company, industry, and regulatory requirements
• identify process improvements
• coach and mentor staff
• monitor and report key performance indicators
• coordinate with other departments.

What we're looking for

Skills & competencies

bilingual supervisor

flood relief

call center

wichita ks

full-time

$48k–$52k/year

english and spanish

team leadership

shift management

federal contract compliance

performance metrics

coaching

contact center operations

Work arrangement

• Weekend coverage required

Why this role

Fluency in English and Spanish is required. The role requires a Level 2 fingerprint background check and flexibility to work assigned shifts between 7:00 AM and 7:00 PM CST.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.