Customer Service Specialist

Job overview

The Customer Service Specialist is an onsite, full-time role based in Falmouth, MA. Compensation is not specified for this position, which supports the retail operations of Sherwin-Williams. This role exists to provide exceptional service to retail and wholesale customers, ensuring their needs are met through product recommendations and efficient sales transactions. The specialist contributes to the store's success by maintaining inventory, managing displays, and achieving established sales goals.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

full-time

day shift

falmouth ma

sherwin-williams

retail

customer service

sales

onsite

no degree required

entry level

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, FSAs, disability coverage, retirement, vacation, holidays, parental leave.

Why this role

Comprehensive health and time-away benefits package.

About the employer

Sherwin-Williams is hiring for this role. Industry: Paint and Wallpaper Retailers. Sector: 44.