Operations Manager — Appliance Delivery

Job overview

The Operations Manager role is onsite in Richfield, OH; compensation is $75,000–$85,000 per year, DOE. Diakon Logistics provides white-glove, last-mile delivery solutions for furniture and appliance retailers, and daily onsite attendance is required. The manager oversees delivery operations, contractor performance, compliance, client relationships, and financial results. The role contributes to reliable appliance delivery and installation services while supporting client satisfaction and business growth.

What you'll do

• Manage independent delivery contractors, including recruitment and performance reviews
• ensure daily compliance before routes are tendered
• monitor loadouts and routes and conduct weekly field audits
• validate appliance installation procedures
• maintain client relationships and pursue additional routes
• oversee P&L, expenses, claims, travel, and budget goals
• participate in operations meetings and client calls
• report location updates to the Regional Manager.

What we're looking for

Skills & competencies

operations manager

appliance delivery

richfield oh

diakon logistics

last-mile delivery

contractor management

route compliance

appliance installation

client relationships

p&l management

$75k–$85k per year

medical benefits

401(k) match

paid vacation and holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Potential bonus, medical benefits, 401(k) with match, and paid vacations and holidays for full-time employees.

Why this role

Requires hands-on appliance final-mile delivery and installation experience; Spanish is highly preferred. Bachelor’s degree and 2–4 years in logistics or supply chain are preferred.

About the employer

Diakon Logistics is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.