Customer Care Banker, Bilingual English/Spanish
Employment type
Full-time
Work setting
On-site
Location
Denton, TX
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Customer Care Banker, Bilingual English/Spanish role is onsite in Denton, TX; compensation is not specified. PointBank provides banking products and services to customers. The banker answers customer and employee calls, assists with banking requests, and supports bank operations. The role also promotes bank services through sales, cross-sales, and referrals while helping customers address account questions, fraud concerns, and digital banking needs.
What you'll do
- Answer incoming calls and assist callers or transfer them appropriately
- help with balance inquiries, account histories, banking procedures, digital banking, bill pay, transfers, card disputes, and fraud concerns
- sell and refer bank products and services
- document referrals and complaints in CRM
- educate callers about identity fraud and scams
- assist with operations tasks and employee training
- complete required compliance training and follow applicable regulations and policies.
What we're looking for
- Skills & competencies
- denton txpointbankcustomer care bankerbilingual english/spanishbankingcall centercustomer servicebank productscross-sellingcrmfraud awarenessdigital bankingoperations support
- Work arrangement
- Weekend coverage required
Why this role
The title requires bilingual English and Spanish; the role supports customers and other bank employees, including the Operations Department.
About the employer
Point Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Commercial Banking
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 11713bab-dcd2-47c6-b83c-7aeeacebc69b