Customer Success Specialist

Job overview

The Customer Success Specialist role is onsite in Gilbert, AZ. Compensation is not specified. The position supports AvaHR’s founding customer success team and works with small and medium-sized companies using its software and services. The specialist helps customers onboard, resolve issues, realize value, and continue using AvaHR. The role combines customer support and product guidance with retention work, renewal conversations, demonstrations, and feedback shared with internal teams.

What you'll do

• Analyze customer behavior and complaints
• develop retention strategies
• negotiate renewals
• coordinate with sales on retention solutions
• prepare customer behavior reports
• build customer relationships
• manage service tickets
• learn customers’ hiring needs
• report KPIs to the CEO
• demonstrate software and services
• support customers through multiple communication channels.

What we're looking for

Skills & competencies

customer success specialist

customer onboarding

customer retention

customer support

software demonstrations

renewals

customer relationships

hiring needs

gilbert az

avahr

small and medium-sized businesses

Work arrangement

• Weekend coverage required

Why this role

The role is part of AvaHR’s founding customer success team and includes direct customer work through Zoom meetings.

About the employer

AvaHR is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.