Client Care Representative
Employment type
Full-time
Work setting
On-site
Location
Moorefield, WV
Schedule
Day shift
Posted
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Job overview
The Client Care Representative role is based in Moorefield, WV, in a clerical office setting; compensation is not specified. The representative supports Burke & Herbert Bank & Trust customers through phone and digital service channels. The role responds to customer questions, provides accurate account and product information, and helps resolve online banking issues. It supports customer service while protecting customer information and routing requests to appropriate bank personnel.
What you'll do
- Answer customer service calls
- respond to phone, email, and online chat inquiries
- verify customer information
- provide accurate information
- transfer customers to appropriate bank personnel
- provide technical support for electronic banking products
- research and follow up on requests
- refer bank products and services.
What we're looking for
- Skills & competencies
- client care representativemoorefield wvburke & herbert bank & trustcustomer serviceonline bankingphone supportemail supportlive chatbanking productsalternating saturdays
- Work arrangement
- Weekend coverage required
About the employer
Burke & Herbert Bank & Trust is hiring for this role. Industry: Commercial Banking. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Commercial Banking
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 115f0472-24fa-430b-b39d-388165002d70