Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in Lakewood, OH. The posting states hourly pay plus commission or bonus, but does not specify numeric compensation. The position is with a State Farm independent contractor agent, not State Farm Insurance Companies. The representative builds customer relationships and provides accurate, friendly assistance with insurance inquiries and policy servicing. Through needs-based reviews and education about insurance options, the role supports customer experience and the agent’s business growth.

What you'll do

• Establish and follow up on customer relationships
• respond to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing
• use a customer-focused, needs-based review process to educate customers about insurance options.

What we're looking for

Skills & competencies

customer service representative

insurance service

policy support

customer relationships

lakewood oh

state farm agent team

hourly pay plus commission

paid time off

401(k) matching

training and development

property and casualty license

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) and matching
• performance-based bonus
• paid time off
• signing bonus
• training and development
• advancement opportunity.

Why this role

Property and Casualty license must be obtained; training and development and advancement opportunities are described.

About the employer

Lindsay Perrico - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.