Office Manager — Cleaning Franchise Operations

Job overview

The Office Manager role is onsite in Brooklyn, NY, five days per week; applicants must live within New York City's five boroughs. The posting lists a base salary of $100,000–$120,000 plus performance bonuses. The role supports a residential and commercial cleaning franchise with more than 40 locations and teams in New York, the Dominican Republic, and Jamaica. This hands-on operations leader coordinates office, sales, support, and remote staff while improving client service and execution. The role is intended to take ownership of daily operations and help the owner focus less on routine operational issues.

What you'll do

• Recruit, train, and manage office, sales, and support staff
• lead standups, one-on-ones, performance reviews, and disciplinary actions
• resolve escalated client issues
• manage and coach virtual assistants in the Dominican Republic and Jamaica
• coach intake and sales staff on lead handling, proposals, call quality, and pipeline management
• partner with HR on onboarding, hiring, compliance, and organizational structure
• track operational and sales performance.

What we're looking for

Skills & competencies

office manager

brooklyn ny

emaids of nyc

cleaning franchise

operations management

team leadership

client experience

remote team oversight

sales coaching

residential cleaning

commercial cleaning

$100k–$120k base salary

paid time off

professional development

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance bonuses, IRA with company match, paid time off, holiday pay, supplemental insurance options, professional development assistance, and referral program.

Why this role

The posting describes a 30-, 60-, and 90-day success roadmap and performance bonuses tied to revenue growth, team metrics, and client retention.

About the employer

eMaids of NYC is hiring for this role. Industry: Janitorial Services. Sector: 56.