Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative role is onsite in Shreveport, LA. Compensation starts at $35,000 per year; the posting also mentions performance bonuses and a competitive salary. The role supports Andrew Robinson’s State Farm agency and its goal of serving the local community and protecting customers. The representative helps customers understand and manage their insurance policies while coordinating with agency colleagues. By responding to inquiries, processing policy updates and claims, and maintaining accurate interaction records, the role supports reliable service and agency growth.

What you'll do

• Answer customer inquiries and provide policy information
• assist clients with policy changes and updates
• process insurance claims and follow up with clients
• maintain accurate records of customer interactions. Previous customer service experience is preferred.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

andrew robinson state farm agent

shreveport la

insurance customer service

policy information

policy changes

claims processing

customer records

$35k/year starting

performance bonus

license reimbursement

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement, performance-based bonuses, flexible schedule, paid time off, training and development, and advancement opportunities.

Why this role

Benefits include license reimbursement, performance-based bonuses, flexible scheduling, paid time off, and training and development.

About the employer

Andrew Robinson - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.