Hotel Guest Service Agent, Courtyard by Marriott Northwest

Job overview

The Hotel Guest Service Agent role is onsite in Henrico, VA, with availability required for 7:00 a.m.–3:00 p.m. and 3:00 p.m.–11:00 p.m. shifts, occasional mid-shifts, weekends, and holidays. Pay is $16–$16.50 per hour. Kalyan Hospitality’s mission is to provide an excellent guest experience through hospitality and team support. The agent manages guest arrivals and departures, responds to requests, maintains reservation and payment records, and coordinates with other departments. The role helps ensure smooth hotel operations and a welcoming guest experience.

What you'll do

• Greet guests
• manage check-in and check-out
• verify guest information and process payments
• respond to inquiries, requests, and complaints
• maintain reservation and guest preference records
• coordinate with housekeeping and maintenance
• provide information about hotel services and local attractions
• handle calls and emails
• follow safety, security, and privacy policies.

What we're looking for

Skills & competencies

hotel guest service agent

courtyard by marriott northwest

henrico va

kalyan hospitality

guest check-in

guest check-out

reservations

payment processing

7 a.m.–3 p.m.

3 p.m.–11 p.m.

weekend and holiday availability

$16–$16.50/hr

Work arrangement

• Weekend coverage required

About the employer

Kalyan Hospitality is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.