Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in Pleasanton, TX, with compensation of $32,000–$40,000 per year. The role supports customers and community members served by Liliana Hernandez’s insurance agency. The representative handles customer inquiries, policy changes, and claims follow-up while maintaining accurate interaction records. The role contributes to client experience and agency growth through attentive service and coordination with other team members.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with clients
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service

insurance agency

policy information

policy changes

claims follow-up

customer records

client experience

pleasanton tx

performance bonus

paid time off

training and development

flexible schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, flexible schedule, paid time off, training and development, and opportunity for advancement.

Why this role

Spanish bilingual ability is preferred.

About the employer

Liliana Hernandez - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.