Customer Service Supervisor I

Job overview

The Customer Service Supervisor I role is a full-time, onsite position in Las Cruces, NM. Compensation is not specified. MCI’s Employee Development team hires supervisors to support commercial and public-sector clients through its contact center operations. The supervisor leads and develops a team of 15–25 inbound customer service agents, monitoring service quality and performance while supporting client satisfaction. Coaching, workforce coordination, and collaboration with internal teams help improve productivity and service delivery.

What you'll do

• Supervise and support 15–25 agents handling inbound calls
• coach team members on customer service and performance improvement
• monitor KPIs and customer satisfaction
• conduct performance reviews and provide feedback
• collaborate with QA, Training, IT, and Recruiting
• manage scheduling, payroll submissions, and workforce planning
• support hiring, onboarding, and disciplinary actions as needed
• serve as a subject matter expert on client processes.

What we're looking for

Skills & competencies

customer service supervisor i

mci careers

las cruces nm

full-time

onsite

contact center

inbound calls

team coaching

kpi monitoring

workforce planning

performance reviews

customer satisfaction

Work arrangement

• Weekend coverage required

Why this role

Requires at least three years of call center experience or one year in a supervisory role, plus an associate’s degree or equivalent combination of education and experience. The posting describes this position as full-time and on-site.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.