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Technical Support Representative (Full-Time)

MCI Careers · Dallas, TX · Customer service, technical support, and customer sales interactions

Compensation

$14.35 – $17.35 /hr

Employment type

Full-time

Work setting

On-site

Location

Dallas, TX

Schedule

Day shift

Posted

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Job overview

The Technical Support Representative (Full-Time) role is onsite in Dallas, TX, with stated pay of $14.35–$17.35 per hour. MCI Careers offers project openings supporting recognizable brands.

What you'll do

  • Handle inbound and outbound customer contacts
  • troubleshoot account and technical issues
  • work toward first-call resolution
  • research systems, document and process claims, follow scripts and procedures, escalate issues when needed, and attend training.

What we're looking for

Skills & competencies
technical support
customer service
inbound calls
outbound calls
troubleshooting
contact center
full-time
dallas tx
mci careers
paid training
sales support
Work arrangement
  • Weekend coverage required

Benefits & perks

  • Paid on-the-job training.

Why this role

Entry-level role with paid on-the-job training; prior contact center experience is not required.

About the employer

MCI Careers is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.

Additional details

Industry sector
56
Industry
Employment Placement Agencies
Occupation code
43-4051.00
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