Mid-Market Account Executive

Job overview

The Mid-Market Account Executive role is hybrid in San Mateo, California, with onsite expectations three days per week, Tuesday through Thursday. The stated base salary is $100,000–$150,000 per year, with eligibility for variable compensation and equity. Freshworks builds service software for customer and employee experiences. The account executive guides mid-sized businesses through the buying process for employee-experience solutions, connecting customer needs with tools for onboarding, employee engagement, and IT service management. The role develops pipeline, manages opportunities through negotiation and close, and collaborates with internal teams to support a seamless customer experience.

What you'll do

• Lead value-based conversations with mid-market customers
• understand needs related to IT service management, onboarding, and employee engagement
• prospect and manage pipeline
• conduct discovery and virtual selling
• guide buying teams through decisions
• negotiate and close opportunities
• partner with Marketing, Solutions Engineering, and Customer Success.

What we're looking for

Skills & competencies

mid-market account executive

saas sales

account management

employee experience

it service management

onboarding

pipeline development

hybrid

san mateo ca

freshworks

tuesday–thursday onsite

$100k–$150k base salary

Work arrangement

• Weekend coverage required

Benefits & perks

• Variable compensation and equity eligibility.

Why this role

Hybrid schedule with onsite work Tuesday through Thursday; targets businesses with 500–1,000 employees. The posting asks for 3+ years of SaaS or mid-market sales experience.

About the employer

Freshworks is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.