Service Manager

Job overview

The Service Manager role is onsite in Logansport, IN. Compensation is not specified. The position leads the service department at Redline Equipment, an agricultural equipment dealership. The manager develops the service team, coordinates repair workflows, and supports customer satisfaction and department performance. The role helps ensure equipment repairs, warranty work, facilities, and service operations meet dealer and company standards.

What you'll do

• Supervise and develop service department staff
• implement company policies and procedures
• schedule service work by priority
• advise customers on repairs and preventative maintenance
• improve sales and customer satisfaction
• resolve customer issues
• analyze market demand and workflow
• maintain dealer standards for vehicles, facilities, tools, and training
• evaluate trade-in equipment
• process warranty claims
• maintain tools and service vehicles
• ensure safe operations and regulatory compliance
• inspect completed repairs
• oversee time records, overtime, on-call scheduling, and vacation approvals.

What we're looking for

Skills & competencies

service manager

service department

agricultural equipment

heavy equipment

diesel engines

customer service

logansport in

46947

redline equipment

team leadership

warranty claims

medical insurance

401(k) contribution

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental insurance
• 401(k) with company contribution
• Employee Assistance Program
• paid time off
• incentive compensation
• company-paid uniforms
• company-provided cell phone
• affiliate rewards
• personal finance solutions
• employee development program.

Why this role

The posting requires five years of service or mechanical experience with farm, heavy equipment, or diesel engines and prior team leadership experience.

About the employer

Redline Equipment is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.