Client Services Concierge Manager

Job overview

The Client Services Concierge Manager is an onsite role based in Houston, TX, leading a field team that conducts in-person client property visits across Houston and other Texas cities. Compensation is not specified. The manager connects the concierge team with the Programming team and internal tools. The role exists to coordinate and improve field client service by managing staff, visit schedules, route logistics, service quality, and escalations. It also helps the team use its scheduling systems and field devices effectively while supporting expansion into additional Texas markets.

What you'll do

• Lead, coach, train, and review the Client Services Concierge team
• manage daily scheduling, dispatch, routes, visit volume, and priorities
• track productivity and prepare reports
• serve as the team’s contact for internal logistics tools and field devices
• document and communicate system issues to Programming and IT
• review visit documentation and photos
• resolve client escalations
• and identify process improvements.

What we're looking for

Skills & competencies

client services

concierge manager

team leadership

field operations

scheduling

logistics

client escalations

houston tx

o'connor & associates

texas markets

programming liaison

Work arrangement

• Weekend coverage required

Why this role

Combines people leadership with hands-on scheduling and logistics oversight for a geographically distributed field team.

About the employer

O'Connor & Associates is hiring for this role. Industry: Nonresidential Property Managers. Sector: 53.