Membership Coordinator

Job overview

The Membership Coordinator role is onsite in Needham, MA, and pays $22–$25 per hour. The YMCA of Greater Boston role works under the Membership Director and supports member services and the Welcome Center. The coordinator helps members and prospective members access memberships, programs, classes, services, and events. The role also supports membership administration and staff development to help the Welcome Center provide consistent service and operate effectively.

What you'll do

• Listen to member needs and recommend solutions
• review feedback, follow up, resolve issues, and suggest improvements
• manage general email and voicemail
• assist with program and service sign-ups
• provide 20 hours of direct customer service
• support shift coverage as needed
• maintain membership paperwork and workspace
• assist with billing and accounts receivable outreach
• train and onboard Welcome Center staff
• help resolve scheduling issues and coach desk staff.

What we're looking for

Skills & competencies

membership coordinator

full-time

needham ma

ymca of greater boston

member services

customer service

membership administration

program sign-ups

welcome center

staff training

tuesday–saturday

$22–$25/hr

member support

accounts receivable

Work arrangement

• Weekend coverage required

Why this role

The stated workdays are Tuesday–Saturday; the role provides 20 hours of customer-facing direct service.

About the employer

YMCA of Greater Boston is hiring for this role. Industry: Civic and Social Organizations. Sector: 81.