Guest Services Agent

Job overview

The Guest Services Agent role is onsite in Austin, TX, with pay of $18 per hour. The position is based at the AT&T Hotel and Conference Center and supports hotel guest services. The agent manages guest check-in and checkout, answers questions, handles payments and requests, and addresses complaints or escalates them to the appropriate team. The role helps guests access hotel information, services, and amenities throughout their stay.

What you'll do

• Complete guest registration and check-in
• account for rooms and services
• assist with checkout payments and charges
• balance and submit receipts
• provide information about the facility and amenities
• respond to guest requests
• answer telephone and email inquiries
• retrieve messages and deliveries
• resolve or escalate complaints
• assist guests in emergencies
• maintain front-desk supplies and equipment.

What we're looking for

Skills & competencies

guest services agent

flik hospitality group

austin tx

at&t hotel and conference center

hotel guest services

front desk

guest check-in

guest checkout

customer service

payment processing

full-time schedule

$18/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Retirement plan, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, and voluntary benefits.
• Full-time positions also offer medical, dental, vision, life and AD&D, disability, commuter benefits, an employee assistance program, and flexible spending accounts.

Why this role

The posting notes that free meals, uniforms, and laundering service are available at select locations.

About the employer

Flik Hospitality Group is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.