Business Development Center Customer Care Specialist
Employment type
Full-time
Work setting
On-site
Location
Romeoville, IL
Schedule
Day shift
Posted
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Job overview
The Business Development Center Customer Care Specialist role is onsite in Romeoville, IL. Compensation is not specified. The role supports Romeoville Toyota’s customer contact and sales-lead process. As a first point of contact, the specialist coordinates incoming phone and online requests, identifies customer needs, and books showroom appointments. Accurate CRM notes and coordination with the BDC Manager and sales personnel help ensure sales opportunities are tracked and customers receive timely follow-up.
What you'll do
- Coordinate incoming telephone and online requests
- identify customer needs and opportunities for new- and used-car sales presentations
- book showroom appointments
- record lead information and notes in the CRM
- complete assigned calls
- cross-train for internet leads and telephone prospecting
- conduct sales department service tours
- stay informed about products and attend requested training and sales meetings.
What we're looking for
- Skills & competencies
- customer care specialistromeoville ilfull-timeonsitebusiness development centercustomer serviceincoming callsonline requestsshowroom appointmentssales leadscrmtoyota
- Work arrangement
- Weekend coverage required
Why this role
The role includes cross-training for internet leads and incoming and outgoing telephone sales prospecting.
About the employer
Romeoville Toyota is hiring for this role. Industry: New Car Dealers. Sector: 44.
Additional details
- Industry sector
- 44
- Industry
- New Car Dealers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 104704fd-0c4a-4d45-a6dc-3e0f7e014b63