Team Captain Endzone & Loyalty (Front End)

Job overview

The Team Captain Endzone & Loyalty (Front End) is an onsite role based in Santa Rosa, CA. The compensation for this position is $53,500.00 - $67,500.00 per year, supporting the store operations department at DICK'S Sporting Goods, a company dedicated to inspiring and equipping athletes. This role exists to lead the athlete experience by coaching teammates and driving engagement in loyalty programs and services. The Team Captain ensures fast, friendly, and accurate checkout experiences while building strong relationships to drive customer retention and operational excellence.

What you'll do

• Deliver outstanding athlete experiences by anticipating needs and providing knowledgeable product information.
• Uphold merchandising and presentation standards.
• Promote company programs including loyalty, warranty, and credit card enrollment.
• Develop 30-60-90 day plans to support business priorities.
• Supervise teammates, manage performance, and oversee store operations including opening and closing procedures.

What we're looking for

Skills & competencies

full-time

day shift

santa rosa ca

retail

team lead

customer service

loyalty programs

front end

dick's

onsite

$53.5k-$67.5k/yr

no on-call

no travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive total rewards package including incentive, equity, and benefits.

Why this role

Focuses on front-end operations, loyalty program engagement, and team leadership in a retail environment.

About the employer

DICK'S Sporting Goods is hiring for this role. Industry: Sporting Goods Retailers. Sector: 45.