On-Demand Bilingual Data Breach Agent

Job overview

The On-Demand Bilingual Data Breach Agent role is temporary and remote, with work activated as data breach events and business needs arise. The listing identifies Montevallo, AL, but does not state a broader remote scope. Pay is $17–$22 per hour. MCI provides customer experience, business process outsourcing, and technology solutions to organizations. The agent provides clear, compassionate customer support during data breach communications. The role addresses service inquiries, uses customer service systems and techniques, learns common requests and solutions, improves the customer experience, and escalates dissatisfaction through appropriate channels.

What you'll do

• Assist customers with service inquiries
• learn common requests and solutions
• use service techniques and systems
• improve the customer experience
• escalate customer dissatisfaction to appropriate channels.

What we're looking for

Skills & competencies

bilingual customer support

data breach response

english and spanish

remote

temporary

on-demand

montevallo al

mci careers

part-time

$17–$22/hr

customer inquiries

issue escalation

flexible activation

Work arrangement

• Weekend coverage required

Why this role

The role is activated on an as-needed basis, with candidates contacted by email and text. Shifts may fall Monday–Friday between 8:00 AM and 10:00 PM or Saturday–Sunday between 10:00 AM and 7:00 PM. Fluency in English and Spanish is required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.