Customer Retention Specialist — State Farm Agent Team Member

Job overview

The Customer Retention Specialist role is onsite in Austin, TX, and is full-time. Pay is $55,000–$65,000 per year. The State Farm agency helps people protect what matters to them and serves its local community. The specialist supports customer relationships and office growth through outreach, coverage discussions, and accurate interaction records. The role identifies customer needs and suitable insurance options while helping maintain satisfaction and engagement.

What you'll do

• Communicate with customers about coverage options
• assess needs and present suitable insurance options
• identify opportunities to improve satisfaction and engagement
• maintain accurate records of interactions.

What we're looking for

Skills & competencies

customer retention specialist

full-time

austin tx

state farm agent

customer relationships

insurance options

customer outreach

customer satisfaction

insurance licensing

$55k–$65k/year

performance bonus

paid time off

training and development

advancement opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• License paid by agency, performance-based bonus, advancement opportunities, paid time off, and training and development.

Why this role

The agency offers license support, performance-based bonuses, paid time off, training and development, and advancement opportunities. Applicants must be able to obtain applicable state insurance licenses.

About the employer

Venkataraman Viswanathan - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.