Vice President, Client Success

Job overview

Vice President, Client Success is an onsite, full-time position in Overland Park, KS, in the Kansas City metro area. Compensation is not specified. The role is part of the executive team and leads Client Services and Account Strategy at The Spencer Group. The vice president oversees client relationships, service delivery, retention, and revenue growth while developing team practices and reporting. The role contributes to agency growth by strengthening key accounts and improving client satisfaction and account performance.

What you'll do

• Manage Client Services leads
• provide strategic oversight for top-tier accounts
• support executive check-ins and escalations
• oversee client onboarding and transitions
• develop client communication practices
• cultivate executive-level relationships
• lead Pulse Reporting use
• report department performance
• establish client satisfaction metrics
• manage department profit and loss and budgeting
• support growth strategies, team evaluation, recruiting, and resource planning.

What we're looking for

Skills & competencies

vice president

client success

full-time

overland park ks

kansas city metro

the spencer group

client services

account strategy

digital marketing

client retention

revenue growth

executive leadership

Work arrangement

• Weekend coverage required

Why this role

The position is not remote; local candidates or candidates willing to relocate to the Kansas City area are required. Requires 10+ years of account management, client service, or similar experience and digital marketing, advertising, or media industry experience.

About the employer

The Spencer Group, Inc. is hiring for this role. Industry: Advertising Agencies. Sector: 54.