Work-at-Home Customer Service Agent

Job overview

The Work-at-Home Customer Service Agent position is described as work at home and supports customers across the country; the listing identifies Wyoming. Pay is $11.50 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. The agent handles customer service, technical support, and sales interactions, aiming to resolve issues and provide a strong customer experience. The work includes account tasks, explaining products and processes, identifying upgrade opportunities, and escalating dissatisfaction when needed.

What you'll do

• Listen to customers, understand needs, and resolve issues
• use systems and technology for account management
• identify sales opportunities and offer upgrades
• explain products and processes
• escalate customer dissatisfaction to managers
• work toward first-call resolution through effective problem solving and call handling.

What we're looking for

Skills & competencies

customer service

customer support

technical support

sales

work at home

wyoming

mci careers

account management

issue resolution

customer experience

full-time

Work arrangement

• Weekend coverage required

Why this role

The posting describes customer interactions across the country and requires completion of the company careers application, screening questions, and a brief pre-employment test.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.