Patient Care Coordinator – Williamsville

Job overview

The Patient Care Coordinator – Williamsville role is onsite at the Williamsville location in New York, with travel to other locations in Tonawanda, Orchard Park, and Amherst required. Compensation is negotiable based on experience; no numeric amount is specified. Hearing Evaluation Services of Buffalo is a not-for-profit audiology practice in Western New York. The coordinator manages front-office interactions and represents the practice to professionals, helping patients access appointments and receive responsive service. The role supports clinic operations by managing schedules, confirming appointments, tracking scheduling metrics, and welcoming patients.

What you'll do

• Handle patient calls and manage schedules
• contact patients to confirm appointments
• track and report daily scheduling metrics
• handle telephone inquiries
• greet arriving patients and provide customer service
• travel to other listed locations as required.

What we're looking for

Skills & competencies

patient care coordinator

front office

audiology practice

patient scheduling

appointment confirmation

customer service

williamsville ny

tonawanda ny

orchard park ny

amherst ny

monday–friday

travel between locations

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k)
• flexible spending account
• paid time off
• paid holidays.

Why this role

Monday–Friday schedule, generally 9 AM–5 PM, with Monday/Thursday 11 AM–7 PM as needed; high school diploma required and associate’s degree preferred; customer service or retail background required; Microsoft Office computer literacy required.

About the employer

CQ Partners is hiring for this role. Industry: Offices of Dentists. Sector: 62.