Patient Access Representative I (Tri-Valley)

Job overview

The Patient Access Representative I (Tri-Valley) is an onsite role based in Pleasanton, CA, with compensation ranging from $29.48 to $33.22 per hour. This position supports the Patient Access Services department at Stanford Health Care, contributing to the organization's mission of providing exceptional patient and family experiences. This entry-level role is responsible for completing patient admissions and registration functions, including verifying insurance coverage and processing necessary documentation. The representative serves as a primary point of contact for patients, ensuring accurate data collection and providing excellent customer service to support the overall patient care journey.

What you'll do

• Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
• Builds a foundational understanding of the different health insurance coverage options and the related processes and procedures.
• Handles routine/simple patient escalations and performs service recovery.
• Greets patients and begins the registration process.
• Meets weekly individual productivity and key performance indicators.

What we're looking for

Skills & competencies

full-time

day shift

pleasanton ca

stanford health care

patient access

customer service

onsite

healthcare

entry-level

bilingual preferred

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• retirement savings plans
• paid time off
• tuition assistance.

Why this role

Entry-level position suitable for recent graduates or those with limited healthcare experience.

About the employer

Stanford Health Care is hiring for this role. Industry: HMO Medical Centers. Sector: 62.