Relationship Manager — Banking Branch

Job overview

The Relationship Manager — Banking Branch role is an onsite, full-time position in Ravena, NY, with an annual salary of $54,080–$73,000. Ballston Spa National Bank provides community banking services to individuals, families, and businesses in the greater Capital Region. This role leads branch service and operations while growing market share through customer and employee satisfaction. By coaching staff, addressing complex service issues, and ensuring compliance, the manager supports branch goals and strong customer relationships.

What you'll do

• Serve clients, review product needs, cross-sell appropriate bank products, and refer clients to other business lines. Facilitate complex banking transactions, identify opportunities to expand customer relationships, and meet branch sales goals. Coach, train, mentor, and provide performance feedback to branch staff
• manage staffing
• address complex service issues
• ensure security, audit, and regulatory compliance
• and participate in community activities.

What we're looking for

Skills & competencies

relationship manager

banking

branch leadership

ballston spa national bank

ravena ny

full-time

onsite

customer service

bank products

sales goals

staff coaching

community banking

$54,080–$73,000/year

weekend work

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, company-paid life insurance, voluntary insurance, 401(k) with company match, pension, tuition reimbursement, paid time off, 11 paid holidays, and professional development.

Why this role

Associate’s degree in business or a related field required; bachelor’s degree preferred. Banking or related management experience of two to three years required; supervisory experience preferred. Benefits include medical, dental, vision, company-paid life insurance, a 401(k) match, pension, tuition reimbursement, paid time off, and 11 paid holidays.

About the employer

Ballston Spa National Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.