Front Office Supervisor

Job overview

The Front Office Supervisor works onsite at Hampton Inn & Suites by Hilton-Buffalo Downtown in Buffalo, NY. The posting lists pay of $18.50–$19.50 but does not specify the pay period. The hotel is one of 50 properties owned and managed by Buffalo Lodging Associates. The supervisor coordinates front office operations and supports hotel management while overseeing guest services and the front desk team. The role combines staff supervision with guest-facing duties, including check-in and check-out, reservations, payment handling, and responding to guest requests.

What you'll do

• Assist in overseeing guest services and front office operations
• foster a cooperative work environment
• supervise front office staff, including interviewing, hiring, training, performance appraisal, and work direction
• greet guests and complete check-in and check-out procedures in the property management system
• take, update, and cancel reservations
• handle cash and credit card information
• provide information about hotel services and amenities
• respond to guest requests in a timely manner.

What we're looking for

Skills & competencies

front office supervisor

hotel operations

guest services

front desk

staff supervision

reservations

check-in and check-out

buffalo ny

hampton inn & suites

morning shift 7 am–3 pm

evening shift 3 pm–11 pm

weekend availability

$18.50–$19.50 (period not specified)

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with employer match
• paid vacation and sick time
• paid holidays
• tuition reimbursement
• flexible spending account
• company-paid life and short-term disability insurance
• long-term disability insurance
• employee assistance program
• hotel discounts
• wellness programs
• employee appreciation activities
• learning and development
• employee referral program.

Why this role

Typical shifts are 7 AM–3 PM or 3 PM–11 PM; weekend availability is needed; the role includes both supervisory and front desk responsibilities.

About the employer

Buffalo Lodging Associates, LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.