Senior Manager, Customer Success

Job overview

The Senior Manager, Customer Success is an onsite role based in Richmond, VA, with a salary range of $125,000 - $135,000 per year. This position supports the iCIMS customer success team, leading and scaling high-performing teams to drive customer adoption and retention. This role translates organizational priorities into execution, developing leadership capability and optimizing processes. By partnering with cross-functional stakeholders, the manager ensures that customers realize value and achieve their business objectives through the iCIMS platform.

What you'll do

• Leads and develops Customer Success managers.
• Establishes performance standards and development plans.
• Drives operational performance using metrics and customer health indicators.
• Optimizes processes and workflows.
• Provides strategic oversight of customer portfolios.
• Partners with Account Management and Product teams.
• Leads organizational initiatives and change management.

What we're looking for

Skills & competencies

full-time

day shift

richmond va

icims

customer success

saas

management

onsite

$125,000-$135,000

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), parental leave, tuition reimbursement, open vacation policy.

Why this role

Requires 7-11+ years of experience in SaaS customer-facing functions; 1+ years of leadership experience at the Senior Manager level.

About the employer

iCIMS is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.