Front Desk Manager

Job overview

The Front Desk Manager role is an onsite position in Bellaire, MI; compensation is not specified. Shanty Creek Resort aims to provide guests with a distinctive Up North experience through welcoming service and hospitality.

What you'll do

• Lead daily front desk and guest services operations
• train and coach employees
• support scheduling and staffing
• address guest concerns and service recovery
• monitor service standards
• coordinate with housekeeping, maintenance, food and beverage, reservations, and other departments
• assist with reservation, billing, and room assignment issues.

What we're looking for

Skills & competencies

front desk manager

guest services

hospitality

resort operations

team leadership

guest experience

service recovery

bellaire mi

shanty creek resort

weekend and holiday availability

Work arrangement

• Weekend coverage required

About the employer

Shanty Creek Ski and Golf Resort LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.