Director ACS Field Operations (US & CA)

Job overview

The Director ACS Field Operations (US & CA) is an onsite role based in Erlanger, KY. Compensation is not specified in the job posting. This role supports the DHL Express ACS service organization, focusing on cargo operations. The role exists to serve as the primary performance interface between ACS and all internal/external handling operations. It contributes to company goals by driving transit performance, capacity utilization, and operational unit costs.

What you'll do

• Establish operating procedures, provide guidelines to cargo operations, monitor quality/adherence to IATA standards, develop cargo culture, manage operational planning, and handle escalated customer complaints.

What we're looking for

Skills & competencies

full-time

day shift

erlanger ky

dhl

director

operations

cargo

air cargo

management

capacity management

weekend work required

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive compensation, range of programs, services, and benefits.

Why this role

Requires 10 years of cargo-related operations experience and superior understanding of ULD contours and aircraft configurations.

About the employer

DHL Express, Inc. is hiring for this role. Industry: Coastal and Great Lakes Passenger Transportation. Sector: 48.