Senior Help Desk Analyst — Tier 2/3, Hybrid

Job overview

The Senior Help Desk Analyst — Tier 2/3 role is hybrid in Boston, MA. Compensation is not specified. Vanderweil Engineers is a national engineering firm specializing in MEP/FP design and technology services. The analyst provides advanced internal desktop support and helps maintain secure, reliable business technology by resolving escalated issues, managing endpoints and identities, and improving support documentation and workflows.

What you'll do

• Manage devices and users through Microsoft Intune/Endpoint Manager
• support Microsoft 365, Teams, Exchange Online, and OneDrive
• handle access changes and identity management
• resolve Tier 2/3 Windows, VPN, MFA, SSO, and application issues
• collaborate with infrastructure and cybersecurity teams
• manage vendor tickets
• support conference room AV
• assist with security incidents
• maintain knowledge articles and standard procedures
• recommend workflow improvements.

What we're looking for

Skills & competencies

senior help desk analyst

tier 2/3 support

hybrid

microsoft intune

microsoft 365

active directory

entra id

windows 11

boston ma

vanderweil engineers

full-time

endpoint management

weekend work

Work arrangement

• Weekend coverage required

Benefits & perks

• Wellness programs supporting physical and behavioral health
• hybrid work style.

Why this role

Requires five or more years of help desk/support experience with progression to advanced support. AEC industry or Autodesk experience is preferred. Occasional travel and ability to lift 35 pounds are listed.

About the employer

RG Vanderweil.com is hiring for this role. Industry: Engineering Services. Sector: 54.