Tier 2 IT Helpdesk Technician

Job overview

The Tier 2 IT Helpdesk Technician role is onsite in Plano, TX, with pay of approximately $30.25 per hour, DOE. The posting describes a one-year contract period. The technician supports enterprise users and helps maintain productivity through high-quality IT service. The role resolves escalated technical issues across Windows devices and Microsoft systems, coordinates with Tier 3 and infrastructure teams on advanced problems, and documents incidents and resolutions. It also supports account access, software updates, and IT security procedures.

What you'll do

• Provide Tier 2 support for laptops, desktops, mobile devices, and peripherals in Windows environments
• troubleshoot Active Directory accounts, Group Policy, organizational units, permissions, and login access
• support Microsoft Office and collaboration tools
• manage escalations from Tier 1 and collaborate with Tier 3 and infrastructure teams
• support onboarding, offboarding, and access-rights management
• provide onsite and after-hours VIP support and respond to urgent requests
• document incidents and resolutions in a service management system
• assist with software deployment, patching, and updates
• identify recurring issues and recommend improvements
• follow IT security policies and procedures.

What we're looking for

Skills & competencies

tier 2 it helpdesk technician

plano tx

onsite

windows 10/11

active directory

group policy

microsoft office

vip support

after-hours support

it service desk

sccm

remote desktop

approximately $30.25/hr

one-year contract period

Work arrangement

• Weekend coverage required

Why this role

Requires at least five years of enterprise IT support experience and a bachelor’s degree in IT, computer science, or a related field. CompTIA A+, Network+, Microsoft MCP/MCSA, or similar certifications are preferred; VDI, macOS, ITIL, scripting, and ticketing-system experience are listed as preferred or plus qualifications.

About the employer

SBT Global, Inc. is hiring for this role. Industry: Other Business Service Centers (including Copy Shops). Sector: 56.